Our Commitment to Customer Satisfaction
At Nely8, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.
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Return Eligibility
To be eligible for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Return requests must be submitted within 30 days of the delivery date.
For hygiene and safety reasons, certain opened or used personal care products may not be eligible for return.
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Non-Returnable Items
The following items cannot be returned:
• Opened or used personal care products
• Items damaged due to misuse
• Gift cards
• Clearance or final sale items (if applicable)
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Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Photos of the product and packaging (if applicable)
We will review your request and work to resolve the issue as quickly as possible.
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Refund Process
Once your return is received and inspected:
• Approved refunds will be issued to the original payment method.
• Refund processing times may vary depending on your financial institution.
• Shipping charges are generally non-refundable unless the return is due to our error.
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Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping service for all returns.
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Order Cancellations
Orders may only be canceled before they have been processed and shipped.
If your order has already shipped, please follow the return process outlined above.
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Contact Us
If you have any questions regarding returns or refunds, please contact us:
📧 info@nely8usa.com
📞 +1 (551) 429-7176
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM EST
