Questions,
answered clearly.

Select Bag in the header to review the product, variant, quantity, and subtotal in your Shopify cart before continuing to checkout.

Available shipping methods, shipping charges, and applicable taxes are calculated by Shopify during checkout for the address provided.

Orders are normally prepared and handed over to the shipping carrier within 1–2 business days after payment confirmation. Business days exclude weekends and U.S. public holidays. Processing time is separate from shipping transit time, and delivery dates are not guaranteed.

Standard Shipping is $4.90 USD and is free on orders of $50 USD and over. Express Shipping is $15.00 USD. Shopify currently shows estimated transit times of 3–5 business days for Standard and 1–2 business days for Express. These transit estimates begin after processing and do not guarantee a delivery date.

Yes. Standard International Shipping is $29.90 USD and is free on orders of $199 USD and over. Rates are configured in USD, while eligible UK customers see British Pound pricing using Shopify’s dynamic currency conversion. Any available UK delivery estimate is shown at checkout and is not a guaranteed delivery date.

No additional countries are advertised for the initial launch. Current shipping markets are the United States and United Kingdom only.

Standard return requests are accepted within 14 days of delivery. Products must be unopened and unused; opened or used personal-care products are not eligible for a standard change-of-mind return. This restriction does not automatically exclude a product reported as defective, damaged, or incorrect. Return shipping and return-label costs are the customer’s responsibility for a standard return. NELY8 does not charge a restocking fee for an eligible standard return. Do not send an item back before receiving return instructions from NELY8 support.

Report the issue within 7 days after delivery by emailing info@nely8usa.com with your order number, a description, and photographs where available. The 7-day period is a recommended reporting window and does not waive or limit statutory consumer rights. NELY8 will review the case and, when verified, offer an appropriate resolution such as a free replacement or refund. Approval is not automatic and no fixed response time is promised. If required return shipping results from an error attributable to NELY8, you will not be responsible for that return shipping cost.

Once the returned product is received by NELY8 and confirmed eligible, NELY8 processes the refund within 2 business days. Only the eligible product purchase price is refunded; original outbound shipping charges are non-refundable, and no restocking fee is deducted. The refund is issued to the original payment method where supported by Shopify. Your bank, card issuer, or payment provider may take additional time to post the credit after NELY8 processes it.

Product and variant availability shown on the product page comes from Shopify inventory. An unavailable option cannot be added to the bag.

Use the product detail page for the currently published description, media, options, pricing, and availability. The Journal also provides general routine and product education without replacing product-specific directions.

Yes. Select Account in the header to use Shopify-hosted Customer Accounts. Shopify provides passwordless sign-in by email and access to your order history and profile. Customer accounts are optional, and guest checkout remains available. NELY8 does not operate a separate local password, authentication, or order-history database.