Shipping
& returns.

01

Shipping

For United States orders, Standard Shipping is $4.90 USD, with free Standard Shipping on orders of $50 USD and over. Express Shipping is $15.00 USD.

Orders are normally prepared and handed over to the shipping carrier within 1–2 business days after payment confirmation. Business days exclude weekends and U.S. public holidays.

Shopify currently shows an estimated transit time of 3–5 business days for Standard Shipping and 1–2 business days for Express Shipping. Processing time is separate from shipping transit time, and delivery dates are not guaranteed.

For United Kingdom orders, Standard International Shipping is $29.90 USD, with free Standard International Shipping on orders of $199 USD and over. Shopify configures these rates in USD; eligible customers see British Pound pricing using Shopify’s dynamic currency conversion.

NELY8 currently ships only to the United States and United Kingdom. A verified United Kingdom delivery estimate is shown at checkout when available; no separate UK delivery-time promise or guaranteed delivery date is made here.

02

Returns

Standard return requests are accepted within 14 days of delivery. Products must be unopened and unused to be eligible for a standard change-of-mind return. Opened or used personal-care products are not eligible for a standard change-of-mind return, but this restriction does not automatically exclude a product reported as defective, damaged, or incorrect.

Return shipping costs, including any return-label cost, are the customer’s responsibility for a standard return. NELY8 does not charge a restocking fee for an eligible standard return. Contact info@nely8usa.com before sending merchandise back so Customer Care can provide return instructions. The return address is Infinite Trade Group Inc. / NELY8, 447 Madison Ave, Paterson, NJ 07524, USA. Damaged, defective, incorrect, or missing items are handled separately as order issues.

Pending policy: Still needed: the final detailed standard-return authorization procedure.

03

Refunds

Once a returned product is received by NELY8 and confirmed eligible, NELY8 will process the refund within 2 business days. The refund covers only the eligible product purchase price; original outbound shipping charges are non-refundable, and no restocking fee is deducted.

The refund is issued to the original payment method where supported by the Shopify payment flow. A bank, card issuer, or payment provider may take additional time to post the credit after NELY8 processes it; that posting time is not controlled or promised by NELY8.

04

Order issues

Customers should report damaged, defective, incorrect, or missing items within 7 days after delivery. This is a recommended reporting window and does not waive or limit statutory consumer rights.

Email info@nely8usa.com with the order number, a description of the issue, and photographs where available. Do not include payment card details.

NELY8 will review the case and, when the issue is verified, offer an appropriate resolution such as a free replacement or refund. Approval is not automatic and no fixed response time is promised. When required return shipping results from an error attributable to NELY8, the customer will not be responsible for that return shipping cost.