NELY8 / Policies

Refund policy.

Confirmed standard-return eligibility, refund processing, and separate order-issue handling are stated clearly below.

Document status

The 14-day request window, product-condition requirements, customer-paid return shipping, eligible refund amount, and NELY8 processing timeframe are confirmed. Remaining operational details are identified below.

Standard returns

Standard return requests are accepted within 14 days of delivery. Returned products must be unopened and unused. Opened or used personal-care products are not eligible for a standard change-of-mind return. This restriction does not automatically exclude a product reported as defective, damaged, or incorrect.

Return shipping costs, including any return-label cost, are the customer’s responsibility for a standard return. NELY8 does not charge a restocking fee for an eligible standard return. Email info@nely8usa.com before sending merchandise back so NELY8 Customer Care can provide return instructions.

The return address is Infinite Trade Group Inc. / NELY8, 447 Madison Ave, Paterson, NJ 07524, USA. Do not send merchandise before receiving return instructions.

Refund after an approved return

Once a returned product is received by NELY8 and confirmed eligible, NELY8 will process the refund within 2 business days. The refund covers only the eligible product purchase price. Original outbound shipping charges are non-refundable, and no restocking fee is deducted.

The refund is issued to the original payment method where supported by the Shopify payment flow. After NELY8 processes the refund, a bank, card issuer, or payment provider may require additional time to post the credit. NELY8 does not promise or control that external posting time.

Damaged, defective, incorrect, or missing items

Customers should report a damaged, defective, incorrect, or missing item within 7 days after delivery. This is a recommended reporting window and does not waive or limit statutory consumer rights.

Email info@nely8usa.com with the order number, a description of the issue, and photographs where available. Do not include payment card details.

NELY8 will review the case and, when the issue is verified, offer an appropriate resolution such as a free replacement or refund. Approval is not automatic and no fixed response time is promised. When required return shipping results from an error attributable to NELY8, the customer will not be responsible for that return shipping cost.

How to request help

Use the Contact page or email info@nely8usa.com to request return, refund, or order-issue assistance.

Owner/legal review required: The final detailed standard-return authorization procedure and escalation owner must still be finalized.